Terms of Service · Hatarii

1. About these Terms

These Terms of Service ("Terms") are an agreement between you and the Hatarii group: Hatarii Limited (Accra, Greater Accra Region, Ghana) for customers in Ghana and the rest of Africa, and Hatarii Japan K.K. () for customers in Japan ("Hatarii", "we", "us"). They cover the Hatarii website, the Hatarii apps for Android and iOS, and every service we offer through them.

Some services have extra terms, for example a freight booking confirmation or a seller agreement. If those conflict with these Terms, the specific terms apply to that service. Our Privacy Policy and our Prohibited & restricted items list form part of these Terms.

2. Your account

You must be at least 18 years old and able to enter a binding contract. Businesses must be registered in their country and use an account in the business's name.
Give us accurate details — your name, phone number and delivery address (including your Ghana Post GPS digital address where you have one) — and keep them up to date. Customs authorities rely on this information.
Keep your password private. You are responsible for activity on your account unless you tell us promptly that it has been used without your permission.
Every account receives a personal suite code for our Tokyo address. It is linked to you and must not be shared or resold.
One person or business, one account, unless we agree otherwise in writing.

3. How Hatarii works

Hatarii brings together several services in one place:

Mall & Hatarii Global — products listed by independent sellers in Ghana and Japan. Unless a listing says "Sold by Hatarii", your contract of sale is with the seller named on the product page. We operate the platform, take payment on the seller's behalf and handle cross-border shipping.
Wholesale — bulk listings with minimum order quantities and tiered prices, plus requests for quotation (RFQs).
Classifieds — free ads posted by individuals and businesses. Deals made through classifieds are between buyer and seller; see section 10.
Logistics — consumer package forwarding from Japan, and bulk freight (air cargo, LCL, FCL and RoRo) between Japan and Ghana, provided by Hatarii with our carrier and customs-broker partners.

4. Prices, currencies & payment

Sellers set prices in their own currency (Ghana cedi or Japanese yen). When you choose another display currency we convert at our daily reference rate; converted prices are a guide.
The amount and currency you will be charged are shown on the checkout page before you pay, broken down into item subtotal, shipping, estimated duties and taxes, and our service fee for cross-border orders.
Payments are processed by licensed providers: PayPay and Stripe (cards) for yen payments, and Paystack (cards, MTN MoMo, Telecel Cash and other mobile money) for cedi payments. Hatarii never sees or stores your full card number or mobile-money PIN.
An order is accepted once payment is confirmed. If a price was displayed in obvious error we may cancel the order and refund you in full.
Wholesale tier prices apply automatically when your quantity reaches the tier shown on the product page.

5. Duties, taxes & customs

Cross-border orders are imported into the destination country. At checkout we show an estimate of import duty, VAT/consumption tax and levies based on the declared value, product category and the destination's published rates.

For Hatarii Global orders the estimate is collected at checkout and we clear customs on your behalf. If the final assessment differs by more than 10% from the estimate, we will contact you before delivery; we refund overpayments to your original payment method.
For forwarded parcels and freight, the recipient is the importer of record unless a freight quote says otherwise. You must declare the true contents and value. Under-declaring is an offence in both Ghana and Japan.
Customs authorities (the Customs Division of the Ghana Revenue Authority and Japan Customs) may inspect, delay, tax or seize goods. We cannot control their decisions.

6. Shipping & delivery

Delivery dates shown on product and checkout pages are estimates based on the shipping method you choose and normal customs clearance times.
Responsibility for loss or damage passes to you when the parcel is delivered to the address or pickup point you chose.
If delivery fails because the address is wrong or nobody is available after reasonable attempts, the parcel will be held for collection for up to 14 days and then returned or disposed of. Re-delivery and storage fees may apply.
Track every order and shipment from your account or on our tracking page.

7. Package forwarding (Tokyo address)

Use your Tokyo suite address exactly as shown in your account, including your suite code, so we can identify your parcels.
We record, weigh and photograph every parcel on arrival. We may open parcels to check their contents for safety, dangerous-goods and customs compliance.
Storage is free for 30 days from arrival. After that a daily storage fee applies. Parcels unclaimed for 90 days, or which contain prohibited items, may be returned to the sender, handed to the authorities or disposed of, at your cost.
Shipping prices are calculated on the greater of actual and volumetric weight (length × width × height in cm ÷ 5,000), rounded up to the next 0.5 kg. Consolidation and repacking fees are shown before you pay.
Items that cannot fly — for example loose lithium batteries, aerosols and many perfumes — may need to travel by sea. See our restricted items list.

8. Freight, containers & vehicles

An instant estimate is a guide only. A firm quote states the price, Incoterm, route, inclusions, exclusions and how long the quote is valid. Accepting and paying a firm quote creates a booking.
You must provide accurate commercial invoices, packing lists, and for vehicles the export certificate and original registration documents. Vehicles must comply with Ghana's import rules, including the ban on salvaged vehicles.
Port storage, demurrage and detention caused by late documents, unpaid duties or customs holds are payable by the importer.
Cargo insurance is offered with every quote. If you decline it, carriers' liability is limited by the applicable international conventions.

9. Wholesale & RFQs

Minimum order quantities (MOQ) and tier prices are set by each supplier. Samples, where offered, are sold at the sample price shown and are not refundable unless faulty.
An RFQ is an invitation for suppliers to quote. Quotes are offers from the supplier; a contract is formed only when you accept a quote and pay.

10. Classified ads

Posting a classified ad is free. Paid "TOP" placement only changes where an ad appears.
Ads must describe real items or services you have the right to sell, with honest photos and prices, and must follow the prohibited items rules.
Hatarii is not a party to classified deals and does not hold payment for them, so Buyer Protection does not apply. Meet in safe public places, inspect items before paying, and never send money in advance to someone you have not met.

11. Returns, refunds & Buyer Protection

Buyer Protection covers mall, Hatarii Global and wholesale orders paid through Hatarii:

Item not received — if your order hasn't arrived within 15 days after the latest estimated delivery date, we refund you in full, including shipping and duties paid to us.
Not as described or faulty — report it within 7 days of delivery with photos. We arrange a return, replacement or refund.
Change of mind — where a listing shows "7-day returns", unused items in their original packaging can be returned within 7 days of delivery. Return shipping is paid by you unless the item was faulty or not as described.
Refunds go back to the original payment method within 10 business days of approval. Duties already paid to customs can only be refunded if the authority refunds them.
Perishable food, personal-care items that have been opened, made-to-order goods and digital items are not returnable unless faulty.

Nothing in these Terms takes away rights you have under consumer law in your country, including the Consumer Contract Act of Japan.

12. Selling on Hatarii

Sellers must be the lawful owner or authorised distributor of what they sell, list accurately (including condition, origin and certifications such as Ghana FDA or COCOBOD where required), and ship within the dispatch time shown.
Sellers are responsible for their own tax registration and for product safety and labelling rules in the countries they sell to.
Commission and fees are set out in the Seller Center. Payouts are made after delivery is confirmed and the return window has passed.
"Verified" and "Gold Supplier" badges mean we checked the business's registration and, for Gold, carried out an on-site audit. They are not a guarantee of every product.

13. Acceptable use

You must not:

list, buy or ship anything on our prohibited list or break any law, including export controls and sanctions;
give false information, misdeclare parcels, or use someone else's identity or payment method;
take deals off Hatarii to avoid fees after meeting through our mall or RFQs;
post fake reviews, spam, or misleading ads;
scrape, copy or overload the platform, or try to get around our security.

14. Intellectual property

The Hatarii name, logo, apps and website are owned by Hatarii. Sellers keep ownership of their listing content and give us a licence to display it to promote their products. If you believe a listing infringes your rights, email us with the details and we will act promptly.

15. Liability

We take reasonable care to keep the platform available and secure, but we cannot promise it will be uninterrupted or error-free.
We are not responsible for delays or losses caused by events outside our reasonable control, such as customs actions, port congestion, extreme weather, strikes or network outages.
To the extent the law allows, our total liability for any order is limited to the amount you paid us for that order. We do not exclude liability for death or personal injury caused by negligence, for fraud, or anything else that cannot be excluded by law.

16. Suspension & closing accounts

You can close your account at any time by emailing us from the address on your account; open orders and parcels in storage will be completed or returned first. We may suspend or close accounts that break these Terms, put other users at risk, or where the law requires it. Where possible we will tell you why and give you a chance to respond.

17. Disputes & governing law

Please contact us first — most problems are solved within a few days.
If you live in Ghana or elsewhere outside Japan, these Terms are governed by the laws of the Republic of Ghana and the courts of Accra have jurisdiction.
If you live in Japan, these Terms are governed by the laws of Japan and the Tokyo District Court has exclusive jurisdiction as the court of first instance.

18. Changes & contact

We may update these Terms when our services or the law change. We will give you at least 14 days' notice of material changes by email or in the app; continuing to use Hatarii after that means you accept the new Terms. Orders placed before a change are governed by the Terms in force when you placed them.

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