Privacy Policy

1. Who we are

Hatarii is operated by Hatarii Limited (Accra, Greater Accra Region, Ghana) and Hatarii Japan K.K. (). Each is responsible for the personal information of the customers it serves, and both follow this policy. You can reach our privacy team at privacy@octagramtech.com.

2. Information we collect

Information you give us

Account details — name, email, phone/WhatsApp number, country, password (stored only as a secure hash), language and currency preferences.
Addresses — delivery addresses, including Ghana Post GPS digital addresses and Japanese postal addresses.
Orders and shipments — what you buy or sell, parcel pre-alerts, declared contents and values, and customs information.
Freight requests — company name, contact details, cargo descriptions, and documents such as invoices, packing lists and vehicle papers.
Seller and business information — business registration, tax numbers and payout details.
Messages and ads — chats with sellers and buyers, classified ads, reviews and photos you upload.

Information collected automatically

Device and log data: IP address, browser or app version, pages viewed, and approximate location derived from your IP address.
Parcel photos and weights recorded when your packages arrive at our Tokyo hub.

Information from others

Payment confirmations from PayPay, Stripe and Paystack — for example that a payment succeeded and the last four digits of a card. We never receive full card numbers or mobile-money PINs.
Delivery and customs status updates from carriers, port operators and customs brokers.

3. How we use it

To create your account, process orders and payments, and deliver, forward and track your parcels and freight.
To prepare customs declarations and calculate duties and taxes.
To let buyers and sellers communicate and to show your public seller profile or ads.
To provide customer support and handle returns, refunds and Buyer Protection claims.
To prevent fraud, money laundering and misuse of the platform, and to keep accounts secure.
To improve Hatarii — for example, which pages are slow or which features are used most.
To send service messages (order confirmations, delivery updates, security alerts) and, if you agree, offers and news.

4. Legal basis

We process your information because it is needed to perform our contract with you, to comply with legal obligations (such as customs, tax and anti-money-laundering rules), for our legitimate interests in running a safe and efficient marketplace, or with your consent — for example marketing messages. Where we rely on consent you can withdraw it at any time.

We do not sell your personal information. We share only what is needed with:

Sellers and buyers — the seller of an item receives your name, phone and delivery address to fulfil your order.
Payment providers — PayPay Corporation, Stripe, Inc. and Paystack Payments Ltd process payments under their own privacy policies.
Logistics partners — airlines, shipping lines, couriers, customs brokers and port operators.
Authorities — the Ghana Revenue Authority, Japan Customs and other public bodies where the law requires it.
Service providers — hosting, email, SMS and customer-support tools that process data only on our instructions.

6. Ghana ⇄ Japan transfers

Hatarii's services connect Ghana and Japan, so information moves between the two countries — for example your Ghana delivery address is sent to our Tokyo hub when you forward a parcel. Our systems may also be hosted by cloud providers in other countries.

Japan and Ghana have different data-protection laws. When we transfer information abroad we use contracts and security measures that protect it to the standard of this policy. By using cross-border services you agree to these transfers, as required under Article 28 of the APPI. You can ask us for details of the safeguards we use.

7. How long we keep it

Account information: while your account is open, and up to 2 years after closure.
Orders, payments, customs and freight records: 7 years, to meet tax and customs record-keeping laws.
Parcel photos: 12 months after the parcel is shipped.
Messages and support tickets: 3 years.

8. Security

We encrypt data in transit (HTTPS), hash passwords, restrict staff access to the minimum needed, and log access to sensitive records. If a data breach is likely to put your rights at risk, we will notify you and the relevant regulators as the law requires.

9. Your rights

You can ask us to:

give you a copy of the personal information we hold about you;
correct information that is inaccurate or incomplete;
delete information we no longer need, or stop using it for a particular purpose;
stop sending marketing messages.

Email privacy@octagramtech.com from the address on your account. We reply within 30 days. If you are not satisfied, you can complain to the Data Protection Commission of Ghana or to Japan's Personal Information Protection Commission.

10. Cookies & app storage

We use essential cookies to keep you signed in, remember your cart and your language and currency choice, and protect forms against misuse. The Hatarii apps store the same information on your device. We do not use third-party advertising cookies. You can clear cookies in your browser settings, but parts of Hatarii will stop working.

11. Marketing messages

We only send offers and news if you have agreed to receive them. Every marketing email includes an unsubscribe link, and you can reply STOP to any SMS. Service messages about your orders and security are always sent.

12. Children

Hatarii is for adults aged 18 and over. We do not knowingly collect information from children. If you believe a child has created an account, contact us and we will delete it.

13. Changes & contact

We will post any changes on this page and tell you about important ones by email or in the app. Questions or requests: privacy@octagramtech.com.

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